Frequently Asked Questions
Everything you need to know about shopping with THE LUMI SHOP.
How long does shipping take?
Standard shipping typically takes 3-7 business days within the continental United States. International orders may take 10-21 business days depending on customs processing.
What is your return policy?
We offer a 30-day return window for all unworn and unwashed items with original tags attached. Please visit our Returns Portal to start your process.
How do I know which size to order?
Each product page features a detailed 'Size Guide' link. We recommend measuring yourself and comparing it to our chart, as our curated pieces may vary slightly in fit.
Do you restock sold-out items?
Many of our popular styles are restocked seasonally. You can sign up for 'Back in Stock' notifications by selecting your size on the product page and entering your email.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer interest-free installments through Afterpay.
Are your materials sustainably sourced?
At THE LUMI SHOP, we prioritize ethical manufacturing. 60% of our current collection is made from organic or recycled fibers, and we aim to reach 100% by 2025.